Loading...

FAQ

GENERAL QUESTIONS

IS THERE A DISCOUNT FOR ORDERS OF 10 UNITS AND ABOVE?

There is a 10% discount for orders of 10 units and above of the same product in a single purchase. It will be automatically deducted from your total bill at check-out.

 

WHY ARE YOUR PRICES STATED IN USD?

As our website is a global website, all our prices are in US dollars.

 

WHY DO I HAVE TO PAY GST WHEN YOU ARE CHARGING IN USD?

Although our website is a global website, we are a Singapore based company. We are required by the government to collect GST for purchases made within Singapore.

 

DO YOU OFFER SAMPLES?

We do not offer samples. If you have any questions, please do not hesitate to contact our customer service representatives.

 

WHERE ELSE CAN I BUY YOUR PRODUCTS?

CALECIM is also available on lazada.sg, amazon.com, zalora.sg and feelbeautiful.com.sg

 

HOW DO I PURCHASE YOUR PRODUCTS ONLINE?

To purchase CALECIM products, please follow these simple steps:

  • On our website you will find our product range. Please select the product you would like to purchase by clicking Buy Now:

 

  

  • You will be prompt to the product page. Please click ADD TO CART:

 

 

  • Once you added it to your cart you will see a window where you can check your order and proceed to checkout:

 

 

  • In the Checkout section you will be requested to fill in your billing and shipping address. We accept credit card payments and PayPal.

 

HOW DO I APPLY THE DISCOUNT VOUCHER?

To redeem your voucher, please follow the below steps before proceeding to payment: 

1. During check-out, please insert the code and click the arrow. Please note that our codes are CAPS sensitive.

2. Your screen should look like this:

 

 

3. To proceed with your payment, please sign in as a registered user if you have already done so and fill in your shipping details

4. In the billing section, you will be offered the option to pay with credit card, please click submit my order if you wish so:

5. You can now complete your order by filling in your credit card details. Please note that all of our payments are processed using PayPal payment platform, which accepts Visa, Master Card, and American Express credit cards:

 

WHY IS THERE AN ERROR WHEN I TRY TO ENTER THE VOUCHER CODE? THIS MESSAGE APPEARED: THE ENTERED CODE CANNOT BE APPLIED.

Our codes are CAPS sensitive, please try again or contact our customer service if you have further questions.

 

 

PAYMENT AND SHIPPING

WHEN WILL MY ORDER ARRIVE?

For normal local delivery, it will take up to 4 business days after your order has been processed. You will be provided with a tracking number for your order.

Most international orders are shipped within one business day and takes 7 to 14 business days to arrive with a tracking number.

 

WHERE DO YOU SHIP?

We ship worldwide except for Thailand.

 

WHAT PAYMENT MODES DO YOU ACCEPT?

We accept major credit cards such as Visa, Master and AMEX.

We also accept direct funds transfer. Please select ‘OTHER PAYMENT OPTIONS’ tab at checkout.

 

PRODUCT-RELATED

WHERE CAN I BUY CALECIM PROFESSIONAL?

Calecim Professional is only available through selected doctors and medical practitioners. If you are interested, please email us at calecimprofessional@calecim.com or call 6444 9968/9848 7763 for more information.

 

HOW LONG DOES A JAR OF CALECIM MULTI-ACTION CREAM/MOISTURISING CREAM LASTS?

Our creams come in 30g and 50g jar. The 30g jar will last approximately 1 month and the 50g jar lasts up to 2 months, depending on the frequency and quantity you apply. 

Please note that once it is open, the product needs to be used within two months to preserve the properties of the proteins.

 

CAN I USE MY TONER BEFORE USING CALECIM?

As with any of our products, we always recommend to apply CALECIM right after cleansing and before applying anything else, to maximize the absorption of the nutrients. 

 

WHAT IS THE PURPOSE OF THE ROLLER? FOR HOW LONG SHOULD I USE THE ROLLER?

The roller is used as a preparation tool to increase the porosity of the skin so it is ready to absorb the nutrients contained in CALECIM. You do not need to apply pressure when you use the roller. It is recommended that you massage the skin softly for 2-3 minutes.

If you find the roller uncomfortable, you may also use an exfoliating cream or a face brush.

 

WHAT IS THE DIFFERENCE BETWEEN THE 4-WEEK PROGRAM CALECIM AND THE CALECIM PROFESSIONAL?

The difference between CALECIM PROFESSIONAL 4-WEEK Program and the CALECIM 4-WEEK Program (home treatment) is that the PROFESSIONAL range contains a higher concentration of our active ingredient. As a result, the skin improvement is faster when using the PROFESSIONAL range.

Calecim Professional is only available through selected doctors and medical practitioners. If you are interested, please email us at calecimprofessional@calecim.com or call 6444 9968/9848 7763 for more information.

 

WHAT IS THE DIFFERENCE BETWEEN CALECIM PROFESSIONAL SKIN CONDITIONING CREAM AND CALECIM MULTI-ACTION CREAM?

CALECIM PROFESSIONAL range is a line designed to complement the skincare treatments conducted by your doctor or skin specialist as it helps to maintain and enhance the results. It contains the highest concentration of our active ingredient. This skincare range is only available through selected group of doctors.

CALECIM MULTI-ACTION Cream is our consumer range; it is an ideal treatment cream that complements your everyday skincare routine by providing the nutrients that help your skin regain its healthy and youthful appearance.

 

WHAT IS THE DIFFERENCE BETWEEN INTENSE RENEWAL AND 4-WEEK CYCLE PROGRAM? PRICES ARE DIFFERENT YET THE PROGRAM SEEMED TO BE THE SAME. 

The difference between the 4-week Program and the Intense Renewal Bundle is that the Intense Renewal bundle includes an additional CALECIM MULTI-ACTION Cream (at a discount) that is recommended to be used after completing the 4-WEEK Program. 

The 4-WEEK Program is an intense program design to boost the skin in 4 weeks, which is the average time that it takes for the skin to normalize the skin cell turnover. After completing the program, we recommend you follow up with the CALECIM MULTI-ACTION Cream to maintain and enhance the results observed during the 4 weeks of the program. Therefore we have created the Intense Renewal Bundle that offers one 4-WEEK Program and one MULTI-ACTION Cream at a valuable price.

 

WHAT IS THE DIFFERENCE BETWEEN THE MULTI-ACTION CREAM AND MOISTURISER?

CALECIM MULTI-ACTION Cream is a treatment cream designed to target the visible signs of ageing. It is recommended to be used daily after cleansing and before moisturizing.

CALECIM MOISTURISING Cream combines the benefits of CALECIM MULTI-ACTION Cream with Aloe Vera to moisture the skin. It comes in a supple, silken formulation that is easy to absorb. It simplifies the skincare routine, as you do not need to add additional moisturizer. 

 

WHAT IS A GOOD PRODUCT TO START WITH? 

We recommend you to try the CALECIM MULTI-ACTION Cream. It is a treatment cream that you can use in combination to your skincare routine.

 

IS CALECIM MOISTURIZER / MULTI-ACTION CREAM SUITABLE FOR ALL SKIN TYPES AND TO BE APPLIED BOTH DAY AND NIGHT TOO?

CALECIM MOISTURISING Cream can be applied in the morning or evening as the formulation is very silky and easy to absorb. If you are planning to use it in combination with the MULTI-ACTION cream, we recommend you use the Moisturizing cream in the morning and the MULTI-ACTION Cream in the evening.

 

ARE CALECIM PRODUCTS SUITABLE FOR MALE SKIN TYPE?

Our technology is suitable for all skin types. We are aware that our male customers prefer to use the CALECIM MULTI-ACTION Cream as it contains a high concentration of nutrients in an easy to apply formulation.

 

WHAT ARE THE INGREDIENTS IN YOUR PRODUCTS? 

We use our patented and proprietary advanced technology to derive the nutrients from the umbilical cord lining. Please note that our products do not contain any stem cells or cell particles, but the nutrients derived from mammalian umbilical cord. 

 

IS THE CREAM AND MOISTURISER FOR THE OLD OR THE YOUTH?

Our products are suitable for all skin types. In a survey conducted with over 100 women in Singapore we learned that after only two weeks:

  • 95.8% felt their skin looked healthier and fresher
  • 95% felt that the overall condition of the skin improved
  • 89.1% felt that their skin looked younger, more radiant and even-toned
  • 9 in 10 women over the age of 35 felt that the appearance of their fine lines improved

 

HAVE ANY TESTS BEEN CARRIED OUT ON OLDER WOMEN PAST 55 AND WHAT ARE THE RESULTS?

We have conducted a survey with over 200 women that tried CALECIM MOISTURISING Cream and the results were very satisfactory. Part of the group are women age 50 and above.

Specifically, in the age group 35 and above, 9 of 10 women felt that the appearance of their fine lines decreased after only two weeks of application. We have not done any test comparing CALECIM with crystal tomato.

The regenerative properties of CALECIM have shown to improve the overall, healthier appearance of the skin resolution in brighter and youthful appearance.

 

CAN CALECIM BE USED TO TREAT ECZEMA?

CALECIM products should be applied topically and on healthy skin. If you have any questions, please consult your doctor before using.

 

I CURRENTLY HAVE OILY SKIN WITH OLD SCARS. SKIN HAS BEEN UNDER CONTROL FOR YEARS, BUT RECENTLY GETTING BREAKOUTS AND HAVE STARTED ON A COURSE OF ACCUTANE TO CONTROL IT. ARE YOUR PRODUCTS SUITABLE FOR ME?

If you currently have active acne, please consult your doctor before using CALECIM or any cosmetic product as they may aggravate your condition.

 

DOES YOUR PRODUCT CONTAIN STEM CELLS?

We use our patented and proprietary advanced technology to derive the nutrients from the umbilical cord lining and produce our active ingredient CALECIM’s umbilical extract. Our products do not contain any stem cells or cell particles.

 

AFTER USING YOUR PRODUCTS, PIMPLES ARE SURFACING DESPITE NOT HAVING ACNE-PRONE SKIN.

This is part of the natural process of skin renewal. As the skin cell turnover is increased, the old cells that accumulated in the surface of the skin get the signal from the new ones to shed away (exfoliation of old skin cells). In case of break out, we recommend to stop using Calecim for a week first and then continue using again. If the condition persists, stop using immediately. Remember to only use a pearl size of Calecim every day.

 

IS CALECIM SUITABLE FOR PREGNANT OR BREASTFEEDING LADIES?

Yes, pregnant or breastfeeding ladies can use Calecim skincare products. However, we highly recommend you to consult your obstetrician/gynaecologist before any use.

 

WHEN CAN I START SEEING THE EFFECTS OF CALECIM?

CALECIM works by sending signals to cells of the epidermis (the topmost layer of skin) to regulate cell turnover; i.e. they are given a ‘soft reset’ to start growing normally again. What CALECIM can do is to provide the nutrients to activate your skin renewal cycle back to its natural, youthful state. This process is known as skin cell turnover and it takes 28 days.

 

Beauty is no longer subjective...

SIGN UP AND RECEIVE A $20 VOUCHER ON YOUR FIRST PURCHASE